Rapid Health
We have now introduced our new appointment system, you can now book an appointment online : CLICK HERE
For more information regarding this new system, please click on this link: New Online Appointment Booking System – Derby Family Medical Centre
Housebound patients please call the practice before 10am to request a home visit.
If you struggle to use the online system, please call the practice on 01332 773243 or visit the practice and one of the receptionists will assist you.
Get medical advice from a doctor or nurse
To ask a non-urgent medical question:
- fill out an ask a doctor a question form
We will respond within 2 working days during opening times.
Extended hours appointments
The practice can offer pre-bookable extended hour appointments on Tuesdays and occasional Saturdays.
- Tuesdays 6pm to 8pm, with GPs and advanced nurse practitioners (ANPs).
- Occasional Saturdays, 9am-5pm, with a GP.
Cancelling or changing an appointment
Patients who miss three or more appointments without cancellation in one year will be asked to register with another practice.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- phone us on 01332 773 243 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you need a home visit, please phone the surgery in the morning when the lines open at 8am.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability. Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the health centre.