The practice operates an appointment system. We offer a routine appointment when the next one is available to any patient contacting the practice.
If we have a cancellation you will be offered the cancelled appointment if available.
Please remember GP appointments are for 10 minutes. If you have several problems to discuss it is sensible to deal with a couple in one consultation and then make another appointment. Also remember that an appointment is for one person and no other member of the family can be seen in the same appointment.
Urgent / on the day appointments
We have started a triage system whereby reception staff will be asking patients the reason they need the appointment. This helps the staff to signpost you to the most convenient service to help you with your health problem or query. This could be:
- Pharmacy first service
- Advanced nurse practitioner
- Nurse
- Your regular GP or another GP
- Secretary
The doctors would be very grateful if you co-operate with the staff when they ask you questions and reason for appointment.
Although the practice operates an appointment system any emergency cases will be seen immediately if needed. Any child who is ill will be seen as soon as possible if the parents are worried, if you are unsure please telephone the receptionists for further information. When the surgery is closed there is always an out of hours doctor on call, please call 111.
To request an urgent appointment for today during opening times:
- phone us on 01332 773 243
Routine appointments
An appointment with the doctor can be booked up to four weeks in advance. To request a routine appointment in advance during opening times:
- phone us on 01332 773 243
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
Get medical advice from a doctor or nurse
To ask a non-urgent medical question:
- fill out an ask a doctor a question form
- fill out an ask a nurse a question form
We will respond within 2 working days during opening times.
Phone consultations
If no appointments are left and it’s an urgent matter you will be offered a telephone consultation in the morning with a GP. You will need to phone before 10am for a phone ring back.
The duty doctor will call you back after his normal morning session.
Child’s policy
The practice policy is that we see all children under two years of age on the day. Parents need to make an appointment in the morning, if you walk in then you will have to wait until the GP finishes their normal morning surgery.
Extended hours appointments
The practice can offer pre-bookable extended hour appointments 7 days a week.
- Monday to Friday, 6pm to 8pm, with GPs and advanced nurse practitioners (ANPs).
- Saturdays, 8am to midday, with GPs, ANPs, nurse clinic and blood test clinic.
- Sunday, 8am to midday, with GPs and ANPs.
If you would like to book an appointment with a GP, ANP, nurse, LIVEWELL services, asthma nurse, COPD nurse, dressings and smear clinic, then please ask reception staff about these appointments.
Cancelling or changing an appointment
Patients who miss three or more appointments without cancellation in one year will be asked to register with another practice.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Patient Access
- phone us on 01332 773 243 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you need a home visit, please phone the surgery between 9:30am and 10am.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability. Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the health centre.