The practice aims to provide a high quality service to all the patients.

If you have a complaint about any aspect of the service offered by the practice please write to the practice manager detailing your complaint. If you are complaining on behalf of another person then a consent form needs to be signed.

The manager will acknowledge receipt of your letter within 3 working days and will then conduct a thorough investigation. You will be informed of the outcome of the investigation and any further action within 10 -30 days. You will have an opportunity to discuss the matter after the investigation if you so wish.

We are continually looking to turn our patients’ feedback into real improvements in the services we provide.

If you are not satisfied with the outcome you can contact NHS England on the below details.

NHS England
PO Box 16738
Redditch
B97 9PT

Email: england.contactus.@nhs.net

Telephone: 03003 112 233

If patients are not satisfied with the way their complaint has been dealt with by the provider or commissioner, they can contact the POhWER NHS Complaints Advocacy.